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Add or change your email

Add a contact email to your Letro account, or update the one that's there.

Your PostNumber is how people reach you in Letro. An email is separate: it's an optional contact detail that helps Letro reach you — for example, to help you recover your account or reset your password if you ever get locked out.

Security note: Your email is a contact detail, not a login. It doesn't unlock your encrypted messages on its own, and adding one doesn't change who can read your chats. Letro sends a confirmation link to make sure the address is really yours before saving it.

On Web & Desktop

  1. Select your name or avatar (top left), then open Settings.
  2. Go to the Account tab.
  3. Find the Email addresses section.
  4. Type your email in the field and select Add.
  5. Letro sends a confirmation message to that address. Open it and select the verification link.
  6. Come back to Letro and select Continue to finish. The address now shows as confirmed.

To change your email, remove the old one with the Remove button next to it, then add the new one the same way.

On iOS

  1. Tap your avatar (top left) to open Settings.
  2. Tap your account details, then find Email addresses.
  3. Enter your email and tap Add.
  4. Open the confirmation message Letro sends to that address and tap the verification link.
  5. Return to Letro to finish. The address now shows as confirmed.

To change it, tap Remove next to the old address, then add the new one.

On Android

  1. Tap your avatar (top left) to open Settings.
  2. Tap your account details, then find Email addresses.
  3. Enter your email and tap Add.
  4. Open the confirmation message Letro sends to that address and tap the verification link.
  5. Return to Letro to finish. The address now shows as confirmed.

To change it, tap Remove next to the old address, then add the new one.

Good to know

  • Verify it, or it won't stick. An email only saves once you've opened Letro's confirmation link. If you don't see the message, check your spam folder, then try again.
  • Your organization may manage this for you. If your company runs your Letro account, the email field can be set by an admin and may be read-only — you'll see the address but won't be able to change it. Contact your Letro administrator if it needs updating.
  • An email helps you get back in. If account recovery or password reset is enabled for your organization, a confirmed email gives Letro a way to help you regain access. Without one, your options are more limited.
  • It's for contact, not sign-in. You still sign in with your Letro address, not your email.

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